Cancellation Policy

1. Payments and cancellations

Paid bookings are processed through Stripe. Before paying, review the price and cancellation conditions presented at checkout. Refunds, where applicable, are returned to the original payment method.

2. Cancelling more than 24 hours before kick-off

A player who cancels more than 24 hours before the scheduled start of a game will be eligible for a full refund of the amount paid for that booking.

3. Cancelling within 24 hours of kick-off

For a paid booking, the in-app cancellation option closes at the recorded refund deadline, normally 24 hours before kick-off. If you can no longer attend, contact support so the organiser can be informed. Requests involving exceptional circumstances are reviewed individually.

The cancellation deadline is recorded when the booking is created. A later change to the game must not unfairly remove a cancellation right that the player already had.

4. Cancellation by an organiser

If an organiser cancels a game, every confirmed paid booking will be refunded in full, regardless of how close the cancellation occurs to kick-off.

Organisers must not cancel games abusively or provide misleading information. Repeated misuse may result in restricted access to the platform.

5. Payment not completed in time

The paid-booking flow reserves a spot for up to 45 minutes while checkout is completed. If payment is not confirmed within that period, the reservation expires and the spot becomes available again.

An expired reservation is not a cancellation and should not result in a charge.

6. Free games

Free games do not produce a monetary refund. Players should still cancel when they cannot attend so that the place can be offered to somebody else.

7. No-shows

Not attending a game without cancelling does not create a right to a refund under this policy. Repeated no-shows may result in booking restrictions where reasonably necessary to protect organisers and other players.

8. Refund processing

Approved refunds are returned through the original payment method. Banks and payment providers may require additional working days before the amount appears on an account statement.

9. Scheduled leisure services

Football games are leisure activities scheduled for a particular date and time. Certain scheduled leisure services may be excluded from the standard European 14-day withdrawal right.

The cancellation rules above do not remove mandatory consumer rights.

10. Exceptional circumstances

Cases involving a duplicate charge, technical failure, suspected fraud, incorrect event information or another exceptional circumstance may be reviewed individually. Nothing in this policy removes rights that cannot legally be excluded.

11. Requesting help

Questions about a booking or refund can be sent to support@fyndplay.com. Include the booking reference, but never send card details or passwords by email.

Document version: 2026-09-23.